An elevator that would make the first and second floors of the Schaezlerpalais accessible to wheelchair users and people with limited mobility, is no in function. A wheelchair is available on each of the exhibition floors in the Schaezlerpalais.
The Schaezlerpalais and the state gallery old masters in the Katharinenkirche are unfortunately not barrier-free due to their historical building fabric!
Our museum café is accessible via a steep ramp, from where you can also reach the museum store and the ticket office. In the café and in the adjoining rooms we show changing exhibitions, which are accessible without further door thresholds or steps.
The checkroom is not accessible at ground level, but our staff will be happy to help you with your jackets and coats as well as large bags.
A disabled toilet is available at the end of the step-free arcade corridor on the first floor. The path to it leads over cobblestones in the two inner courtyards.
The garden of the Schaezlerpalais is not accessible at ground level but only via five-step stairs; the paths in the garden are gravelled.
The access to the Graphic Cabinet is barrier-free to a limited extent. Our attendants will be happy to help you open the doors that are necessary for conservation reasons and whose movement areas unfortunately do not meet the barrier-free requirements. However, there are no thresholds or steps to negotiate in the Graphic Cabinet.
The brightness in the two rooms is greatly reduced because of the works on paper presented there.
A disabled toilet is located in the neighboring Schaezlerpalais.
The Maximilianmuseum is barrier-free in almost all areas. The first floor is at ground level and a ramp leads from the Viermetzhof to the checkroom area with lockers, the disabled toilet with changing table, and the elevator that provides access to the exhibition areas on the first and second floors for people with limited mobility. The access from the Viermetzhof to the Sparda Bank Forum, the Welserhalle and the rear staircase has one step that can be overcome by means of a mobile ramp. Our staff will be happy to assist you here. A wheelchair is available for visiting the exhibition floors. The museum café and the adjoining museum ticket office with store are only partially barrier-free. While the ticket office and store are accessible at ground level without a threshold, the café's seating is on a platform, but can be reached easily via the Viermetzhof without thresholds or steps.
Some of the exhibition spaces have minor thresholds, but these can be usually easily negotiated. There is also a two-step staircase on the second floor from the transition of the Aeneas room to the front stairwell, but wheelchair users can avoid it by using the fixed ramp next to it. The altane and the glass walkway on the second floor can be reached without thresholds or steps.
The lapidarium in the basement of the Maximilian Museum can only be reached via a steep staircase, so these rooms cannot be visited by people with limited mobility. Visitors suffering from claustrophobia may feel uncomfortable in the Lapidarium.
The Roman camp in the armory is almost barrier-free. Wheelchair users and people with limited mobility can access the exhibition to the left of the revolving door of the main entrance through a suitable glass door. Our attendants will be happy to assist you.
A handicapped restroom and diaper-changing room are available on the second floor of the adjacent armory. They can be reached there via an elevator and can be used during the opening hours of the armory. Our supervisors will be happy to help you find your way.
The H2 - Center for Contemporary Art in the Glass Palace is barrier-free. Access to the building is at ground level, wheelchair users and people with limited mobility can reach the exhibitions via a ramp. A disabled toilet is available.
The Neue Galerie in the Höhmannhaus is almost barrier-free and accessible at ground level without thresholds. A disabled toilet is located in the adjacent Schaezlerpalais.
Unfortunately, the Brechthaus is not barrier-free due to its historic structure. There is no elevator in the building.
Because the narrow construction of the building does not allow wheelchair access everywhere, the first floor offers a separate room for people with limited mobility. Here, as well as in the lovingly designed prologue film in the entrance area, the contents of the museum can be experienced free of charge.
In some cases, tablets with photos for enlarging some details or Braille texts can be provided in the context of special guided tours by prior arrangement with the art and culture education department.
Both the Schaezlerpalais and the Maximilianmuseum offer audio guides for adults (German and English) and children/young people (German). The Mozarthaus offers audio guides in German, English, French, Italian, and Japanese.
Folding stools are available in the Roman Camp and the Maximilian Museum.
Magnifiers can be borrowed at the ticket offices for the Graphic Cabinet, Schaezlerpalais, and Roman Camp.
Assistance animals, such as guide dogs, may be brought into the museum by prior arrangement with our visitor service.
You will find a baby changing room in the Schaezlerpalais, in the Maximilianmuseum and in the H2 - Center for Contemporary Art in the Glaspalast.
You will find further useful information in our visitor regulations.
The Kunstsammlungen & Museen Augsburg strive to make their website (kunstsammlungen-museen.augsburg.de) and mobile applications accessible without barriers. The legal basis for this is the Disability Equality Act (BGG) and the Barrier-Free Information Technology Ordinance (BITV 2.0) implementing Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on barrier-free access to the websites and mobile applications of public sector bodies.
Status of compatibility with the requirements
The Kunstsammlungen & Museen Augsburg website and mobile application are so far only partially compliant with the Barrier-free Information Technology Ordinance (BITV 2.0). We are striving for a timely realization of the requirements that have not yet been implemented. For this we ask you for some patience, because the preparation is associated with enormous logistical effort.
The incompatibilities and exceptions are listed below.
The content listed below is not yet accessible:
- Alternative content for non-text content is not yet given. However, a timely implementation is being planned.
- The website does not yet provide content in plain language. An implementation is being planned.
- Alternatives of audio and video content for the visually and hearing impaired in the form of subtitles, sign language or audio descriptions, are not yet given due to the logistical effort. However, implementation is in the planning stages.
- Creation of this accessibility statement
This statement was created on 06/16/2021. The assessment of accessibility is based on self-assessment. The statement was last reviewed on 06/16/2021.
Feedback and contact details
You are welcome to report any deficiencies, questions or suggestions regarding the implementation of the accessibility requirements to:
Monika Harrer-Jalsovec, Head of Strategic Communications.
Susanna Friedla, Volunteer Strategic Communications
As part of an enforcement procedure, you have the option of submitting an online request for a review of compliance with accessibility requirements.
Request for review of accessibility requirements according to § 3 BayEGovV.
Contact details of the enforcement body:
State Office for Digitization, Broadband and Surveying.
IT Service Center of the Freistaat Bayern
Enforcement and monitoring center for barrier-free information technology
St.-Martin-Strasse 47, 81541 Munich, firstname.lastname@example.org
If a satisfactory solution has not been found even after you have sent feedback to the above-mentioned contact, you can turn to the conciliation body pursuant to Section 16 of the German Disability Equality Act (BGG). The BGG conciliation body is tasked with supporting out-of-court dispute resolution in the event of conflicts on the topic of accessibility between people with disabilities and federal public agencies. The conciliation procedure is free of charge. No legal counsel needs to be involved. For more information on the conciliation process and how to apply, visit www.schlichtungsstelle-bgg.de.
You can contact the BGG conciliation board directly at email@example.com.